Medical Administrative Assistant

The Medical Administrative Assistant program at ACH prepares individuals to perform routine clerical and reception duties in patient care and within a health care facility. Courses may include business communication, medical terminology and office management, as well as medical law and ethics.

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Medical Administrative Assistants manage the day-to-day operations of a medical facility, and are responsible for running a medical office, maintaining medical records, scheduling patients and understanding patient needs. Many Medical Administrative Assistants go on to become medical office managers.

What is a Medical Administrative Assistant?


A Medical Administrative Assistant should be familiar with and be able to efficiently use communication technology typical in a modern medical office. Basic secretarial skills are a necessity, as are field specific skills and an awareness and fluency with laboratory procedures.

Duties performed by a Medical Administrative Assistant may include any combination of the following:

  • Appointment scheduling
  • Client billing / collections and insurance
  • Handling payroll
  • Medical records management
  • Preparation of forms
  • Receiving and directing patients
  • Recording patient vital signs
  • Transcribing medical records
  • Using medical software


Students are not required to, but may choose to become a Certified Medical Administrative Assistant (CMAA). To become a CMAA, an individual must pass a certification examination sponsored by the National Healthcare Association. The exam is tailored for individuals whose responsibilities include (but are not limited to):

  • Medical Front Office – Administrative Assistant
  • In-Patient Admitting Clerk
  • Medical Receptionist
  • Medical Financial Bookkeeping
  • Medical Accounts Receivables

Job Outlook

Over the past several years, federal rules of reimbursement for Medicaid and Medicare have changed, and medical billing has increased in complexity. As a result, there has been a need for increasing numbers of specially trained office staff in the medical field.

Medical Administrative Assistants can use their knowledge of medical and office terminology and procedures to work in a variety of jobs, including (but not limited to):

  • Admitting and Discharge Clerk
  • Executive Medical Administrative Assistant
  • Hospital Admissions Coordinator
  • Insurance Clerks
  • Medical Office Managers
  • Medical Records Manager
  • Patient relations representative
  • Receptionists
  • Transcriptionists

Graduates of ACH’s Medical Administrative Assistant program can choose to work in a variety of locations, including (but not limited to):

  • Chiropractic offices
  • Clinics
  • Dental offices
  • Hospitals
  • Medical billing and insurance companies
  • Nursing homes
  • Physician offices
  • Veterinary offices

Overall employment for Medical Administrative Assistants is expected to grow by 12% from 2010 to 2020, and Medical Administrative Assistants who work in California earn a mean wage of $34,660 to $37,150, according to Bureau of Labor Statistics, U.S. Department of Labor, May 2012.


High-school diploma, a recognized equivalency diploma or passing an ability-to-benefit (ATB) test & satisfactory completion & passing of a nationally recognized, standardized capacity-to-benefit (CTB) test, qualification questionnaire & personal interview with administration.

Get Started On Your New Career

Call 1-888-430-4224 or contact us today to get started in your new career as a Medical Administrative Assistant!